LEGAL
Privacy Policy
Last updated: August 15, 2026
1. Scope
This Policy explains how LiveTrans handles personal data when you use our website, account, payment, live translation, and QR caption-sharing features.
2. Data we collect
We may collect your Google account identifier, name, email address, authentication records, account settings, credit balance, purchase and transaction identifiers, usage and session records, selected languages, device and browser information, IP address, diagnostics, and support communications. Paddle processes payment-card details; LiveTrans does not receive or store your complete card number.
3. Speech and captions
Audio is sent to our speech-translation provider to produce captions. Live captions and translations may be temporarily transmitted or stored as needed to operate a session and provide QR audience sharing. Do not process confidential or sensitive speech unless you have an appropriate legal basis and understand the risks of automated cloud processing.
4. How we use data
We use data to authenticate users, provide translations and shared captions, calculate and enforce usage, process and reconcile purchases, prevent fraud and abuse, troubleshoot and secure the service, communicate with users, comply with law, and improve performance and usability.
5. Service providers
We use service providers that process data on our behalf or as independent controllers, including Google for sign-in, Supabase for authentication and database services, Microsoft Azure for speech translation, Paddle for payments and tax handling, and Vercel for hosting and delivery. Their processing is governed by their own terms and privacy commitments.
6. Legal bases
Where applicable, we process data to perform our contract with you, pursue legitimate interests such as security and service improvement, comply with legal obligations, and act on consent when consent is the appropriate legal basis.
7. Sharing
We share data with service providers as needed to operate LiveTrans, with authorities when legally required, and in connection with a merger, financing, acquisition, or sale of assets subject to appropriate safeguards. QR audience links make selected live captions available to anyone who has the link, so operators should control how those links are distributed.
8. Retention
We retain account, purchase, credit-ledger, security, and usage records for as long as reasonably necessary to provide the service, resolve disputes, prevent fraud, and meet accounting or legal obligations. Retention periods vary by record type and legal requirement.
9. International transfers
Our providers may process data in countries other than your own. Where required, we rely on recognized safeguards for international transfers.
10. Your choices and rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing of personal data, and to receive a portable copy. You may also have the right to complain to a data-protection authority. We may need to verify your identity before fulfilling a request.
11. Security
We use reasonable technical and organizational safeguards, but no online system is completely secure. Keep your Google account secure and avoid sharing private session links.
12. Children
LiveTrans is not directed to children under 13, or the higher minimum age required in their country, and we do not knowingly collect their personal data without appropriate authorization.
13. Contact
Privacy questions and requests may be sent to hello@getlivetrans.com.