LEGAL
Refund Policy
Last updated: August 15, 2026
1. Prepaid credits
LiveTrans sells one-time packages of prepaid translation time. Purchases are processed by Paddle, our merchant of record. Buying credits does not create a recurring subscription.
2. Refund eligibility
You may request a refund within 14 days of purchase if none of the purchased credits have been used. If any portion of the package has been used, the purchase is generally non-refundable, except where required by applicable law or where the service was materially defective.
3. Technical problems
If a confirmed payment is not credited, or a material technical failure prevents reasonable use, contact us with your account email and Paddle transaction or receipt number. We may restore missing credits, provide replacement credit, or issue a full or partial refund depending on the circumstances.
4. Duplicate and unauthorized charges
Contact us promptly if you believe you were charged more than once or did not authorize a transaction. We will review the Paddle transaction records and take appropriate action. You should also secure your Google and payment accounts.
5. How to request a refund
Email hello@getlivetrans.com with your account email, transaction ID, purchase date, and reason for the request. Do not send complete card details. Approved refunds are returned through Paddle to the original payment method, and processing time depends on the payment provider.
6. Credits after a refund
Refunded, disputed, or charged-back purchases may result in the related unused credits being removed. If credits were already consumed, we may suspend further use while the balance or dispute is resolved.
7. Statutory rights
This Policy does not limit any mandatory consumer rights that apply to you. Where local law requires a different remedy or withdrawal period, that law controls.